Shipping policy
Thank you for shopping with Shopailo. This Shipping Policy explains how and when we process and deliver your orders.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after your payment is confirmed. Once your order ships, you'll receive a confirmation email with your tracking number.
Estimated Delivery Times
- United States: 5 –15 business days
- United Kingdom, Europe & Canada: 10–20 business days
- Rest of the world: 10–25 business days
Please note that these are estimates and may vary due to customs processing, carrier delays, or peak/holiday periods. Some items may ship from different fulfillment centers, so orders with multiple products may arrive in separate packages at different times.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. Any free-shipping promotions will be applied automatically at checkout.
Order Tracking
Once your order is dispatched, you'll receive a tracking number by email so you can follow its progress. If you haven't received tracking within 5 business days of ordering, please contact us.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delayed, Lost, or Incorrect Orders
If your order hasn't arrived within the estimated delivery window, or arrives damaged or incorrect, please contact us at contact@shopailo.com and we'll make it right.
Contact
For any shipping questions, email us at contact@shopailo.com and we'll respond within 24 hours.