FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days for the United States and 10–20 business days for international orders. You'll receive tracking details by email once your order ships.

How can I track my order?

Once your order is dispatched, we'll email you a tracking number. If you need help, contact us at contact@shopailo.com.

What payment methods do you accept?

We accept all major credit and debit cards through our secure checkout, along with other payment options shown at checkout.

What is your return policy?

We accept returns within 14 days of delivery for unused items in original condition. See our Refund Policy for full details.

My item arrived damaged or incorrect. What do I do?

Please email contact@shopailo.com within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs are calculated at checkout.

Will I have to pay customs or duties?

International orders may be subject to customs fees or import duties charged by your country. These are the customer's responsibility.

How do I contact you?

You can reach our support team anytime at contact@shopailo.com. We aim to respond within 24 hours.